TERMS & CONDITIONS

Scope

These Terms and Conditions govern all contracts concluded via the Seller’s online shop between

Wunderlabel GmbH 
Eichendorffstraße 12a 
97072 Würzburg 
Germany 

(hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Buyer”). By placing an order, the Buyer agrees to these Terms and Conditions.

Information regarding the processing of personal data can be found in our Privacy Policy.

Products

The Seller produces and sells customised products, including but not limited to textile labels, hang tags, ribbons, stickers and similar items.
All products are manufactured according to the specifications provided by the Buyer (e.g. text, logos, designs).

Customer Content & Intellectual Property

The Buyer is solely responsible for any content submitted (including text, logos, graphics or designs).

The Buyer represents and warrants that:
- they own or have the rights to use the submitted content
- the content does not infringe any third-party rights

The Seller does not verify the legality of submitted content.
The Buyer agrees to indemnify and hold harmless the Seller from any claims arising from the use of such content.
The Seller reserves the right to reject content that is unlawful or inappropriate.

Conclusion of Contract, Contract Language, Contract Text

The Buyer may place an order by completing the checkout process in the Seller’s online shop. Orders can be placed with a customer account or as a guest.
After placing an order, the Buyer receives an automated order confirmation via email. This does not constitute acceptance of the Buyer’s offer.
The contract is concluded when the Seller accepts the order or begins production.

Once production has started, the order becomes binding.

The contract language is German. In case of discrepancies, the German version shall prevail.

The contract text is stored by the Seller. Order details are accessible in the customer account. The Buyer also receives an order confirmation via email. The Terms and Conditions can be viewed at any time on the website.

Production & Approval

The Buyer is responsible for carefully reviewing all submitted content.

The Seller assumes no liability for:
- spelling errors
- design errors
- content-related errors

to the extent that these are based on data provided by the Buyer.

Any changes after the start of production are excluded.

Shipping Costs & Delivery

All prices include applicable taxes unless otherwise stated. Shipping costs are calculated separately and displayed during checkout.
Delivery time consists of production time and shipping time. Current delivery times can be viewed in the online shop.
Delivery is made to the address specified by the Buyer.

If the Buyer is a consumer (i.e. a natural person acting for purposes outside their trade, business or profession)), the Seller bears the risk of loss or damage to the goods until the goods are delivered to the Buyer. If the Buyer is a business customer (i.e. a person or entity acting in the course of business), the risk passes to the Buyer upon dispatch. 

If a product is unavailable due to circumstances beyond the Seller’s control, the Seller is entitled to withdraw from the contract. Any payments already made will be refunded.

Cancellation & Refund Policy

(1) The products are individually manufactured according to customer specifications. Therefore, there is no statutory right of withdrawal.
(2) Nevertheless, the Seller offers the following voluntary cancellation options:
a) Before production (status: “Ordered”):
Cancellation is possible with a full refund.
b) During production (status: “In Production”):
Cancellation is possible with a 70% refund. 30% will be retained to cover production costs.
c) After production (status: “Ready to Ship”):
Cancellation is not possible. No refund will be granted.
(3) Production begins when the order status changes to “In Production”.
(4) The applicable order status displayed in the customer account is decisive.

Right of Withdrawal & Consequences of Withdrawal

Right of Withdrawal

The Buyer has the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the Buyer, or a third party designated by the Buyer who is not the carrier, takes possession of the last goods.

To exercise the right of withdrawal, the Buyer must inform the Seller (Wunderlabel GmbH, Eichendorffstraße 12a, 97072 Würzburg, Germany, email: [email protected], phone: (+44) 2070 996 617) of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). The Buyer may use the model withdrawal form provided for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for the Buyer to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If the Buyer withdraws from this contract, the Seller shall reimburse all payments received from the Buyer, including delivery costs (with the exception of additional costs resulting from the Buyer choosing a type of delivery other than the least expensive standard delivery offered by the Seller), without undue delay and in any event no later than fourteen days from the day on which the Seller is informed about the Buyer’s decision to withdraw from this contract.
The Seller will carry out such reimbursement using the same means of payment as the Buyer used for the initial transaction, unless expressly agreed otherwise with the Buyer. In any event, the Buyer will not incur any fees as a result of such reimbursement.
The Seller may withhold reimbursement until the Seller has received the goods back or the Buyer has supplied evidence of having sent back the goods, whichever is the earlier.

The Buyer shall return the goods without undue delay and in any event no later than fourteen days from the day on which they inform the Seller of the withdrawal of this contract. The deadline is met if the Buyer sends back the goods before the period of fourteen days has expired.
 The Seller shall bear the direct cost of returning the goods.

The Buyer is only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary to check their nature, characteristics and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
This applies in particular to personalised products such as individually designed labels, printed textiles or goods manufactured according to customer specifications.

For non-personalised goods (e.g. accessories such as fasteners, hang tag ribbons or pre-manufactured products), the statutory right of withdrawal applies without restriction.

Liability

The Seller is liable without limitation for intent and gross negligence, for fraudulent concealment of defects, for the assumption of a guarantee, under the German Product Liability Act, and for damages resulting from injury to life, body or health.

In the event of a slightly negligent breach of essential contractual obligations, the Seller’s liability is limited to the foreseeable damage typical for the contract.

Otherwise, liability for slight negligence is excluded.

The above limitations of liability also apply to the Seller’s legal representatives and agents.

Statutory liability provisions that apply irrespective of fault remain unaffected.

Warranty

Statutory warranty rights apply as required by applicable law.
The Seller does not provide a warranty for defects resulting from:
- incorrect or incomplete information provided by the Buyer
- errors in submitted designs or files

Retention of Title

The goods shall remain the property of the Seller until full payment has been received.

Use of Customer Content for Reference Purposes

The Buyer grants the Seller a non-exclusive, perpetual, and worldwide right to use the content provided by the customer in the course of the order (in particular designs, texts, graphics, or logos) for the Seller’s own promotional purposes.

This includes, in particular, use on the Seller’s website, on social media, and in other marketing materials.
Such use shall be limited to reference purposes and shall take due account of the customer’s legitimate interests. Personal data will not be published without the customer’s explicit consent.

The customer may object to the use of their content at any time with future effect.

Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For business customers, the place of jurisdiction shall be the Seller’s registered office.
For consumers, mandatory local laws and jurisdictions remain unaffected.

Promotions & Discounts

Promotions and discounts cannot be combined unless otherwise stated.
Vouchers and discount codes have no cash value and cannot be redeemed for cash.
The Seller reserves the right to modify or terminate promotions at any time.