TERMS & CONDITIONS

Scope

These Terms and Conditions govern all contracts concluded via the Seller’s online shop between

Wunderlabel GmbH
Eichendorffstraße 12a
97072 Würzburg
Germany

(hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Buyer”).

By placing an order, the Buyer agrees to these Terms and Conditions. These Terms apply to customers in Canada (excluding Québec).

Information regarding the processing of personal data can be found in our Privacy Policy.

Products

The Seller produces and sells customized products, including but not limited to textile labels, hang tags, ribbons, stickers and similar items.
All products are manufactured according to the specifications provided by the Buyer (e.g. text, logos, designs).
All essential product characteristics, prices, and delivery times are displayed prior to placing an order.

Customer Content & Intellectual Property

The Buyer is solely responsible for any content submitted (including text, logos, graphics or designs).

The Buyer represents and warrants that:
- they own or have the necessary rights to use the submitted content
- the content does not infringe any third-party rights

The Seller does not verify the legality of submitted content.
The Buyer agrees to indemnify the Seller against claims by third parties arising from the use of such content, provided the Buyer is responsible for such infringement.

The Seller reserves the right to reject content that is unlawful or inappropriate.

Order Process & Contract Formation

By placing an order, the Buyer submits an offer to purchase.
Orders may be placed with or without a customer account.
After placing an order, the Buyer receives an automated order confirmation via email. This confirmation does not constitute acceptance of the offer.
The contract is formed when the Seller accepts the order or begins production.
Once production has started, the order becomes binding.
Order details are stored by the Seller. The Buyer receives all relevant information via email and, if applicable, in their customer account.

Production & Approval

The Buyer is responsible for carefully reviewing all submitted content before placing the order.
The Seller shall not be liable for errors in spelling, design or content that are based on the data provided or approved by the Buyer, unless the Seller has contributed to such errors through gross negligence or willful misconduct.

Prices, Shipping Costs & Delivery

All prices include applicable taxes unless otherwise stated. Shipping costs are calculated separately and displayed during checkout.
Delivery time consists of production time and shipping time. Estimated delivery times are displayed in the online shop.
Delivery is made to the address specified by the Buyer.
If the Buyer is a consumer, the risk of loss or damage passes upon delivery. If the Buyer is acting in the course of business, delivery is at the Buyer’s risk.
If a product becomes unavailable due to circumstances beyond the Seller’s control, the Seller may withdraw from the contract. Any payments already made will be refunded.

Custom-Made Products, Cancellation & Returns

All products are individually manufactured according to the specifications provided by the Buyer.
For this reason, orders cannot be cancelled or returned once production has started, except where required by applicable law or in cases of defects.
The Buyer is solely responsible for ensuring that all submitted content (including text, designs, and specifications) is accurate and final before placing the order.

However, the Seller offers the following voluntary cancellation options:
a) Before production (status: “Ordered”)
Cancellation is possible with a full refund.
b) During production (status: “In Production”)
Cancellation is possible with a 70% refund.
30% of the purchase price will be retained as reasonable compensation for production costs already incurred.
c) After production (status: “Ready to Ship”)
Cancellation is not possible.

Returns or refunds are only granted if:
- the product is defective, or
- the product does not conform to the confirmed order

No refunds or replacements will be provided for errors caused by incorrect or incomplete information submitted by the Buyer.
Nothing in this section shall limit any mandatory rights under applicable consumer protection laws.

Liability

The Seller shall be liable without limitation for:
- willful misconduct and gross negligence
- injury to life, body or health
- fraudulent concealment of defects
- guarantees expressly assumed
- liability under applicable product liability laws

In cases of slight negligence, the Seller shall only be liable for breaches of essential contractual obligations, and such liability shall be limited to the foreseeable damages typical for the contract.

Any further liability for slight negligence is excluded to the extent permitted by applicable law.
These limitations also apply to the Seller’s legal representatives and agents.
Nothing in these Terms shall exclude or limit liability where such exclusion is not permitted under applicable consumer protection laws.

Warranty

Statutory warranty rights apply as required by applicable law.

The Seller shall not be responsible for defects resulting from:
- incorrect or incomplete information provided by the Buyer
- errors in submitted designs or files

Retention of Title

The goods shall remain the property of the Seller until full payment has been received.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If the Buyer is a consumer, mandatory consumer protection laws of the country or province in which the Buyer has their habitual residence shall remain unaffected.
For business customers, the place of jurisdiction shall be the Seller’s registered office.

Promotions & Discounts

Promotions and discounts cannot be combined unless otherwise stated.
Vouchers and discount codes have no cash value and cannot be redeemed for cash.
The Seller reserves the right to modify or terminate promotions at any time, provided this does not affect already concluded contracts.

www.wunderlabel.com/ – Wunderlabel

1. Scope

These Terms and Conditions govern all contracts concluded via the Seller’s online shop between:
Wunderlabel GmbH 
Eichendorffstraße 12a 
97072 Würzburg 
Germany 
(hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Buyer”). By placing an order, the Buyer agrees to these Terms and Conditions.

2. Products

The Seller produces and sells customized products, including but not limited to textile labels, hang tags, ribbons, stickers and similar items.
All products are manufactured according to the specifications provided by the Buyer (e.g. text, logos, designs).

3. Customer Content & Intellectual Property

The Buyer is solely responsible for any content submitted (including text, logos, graphics or designs).
The Buyer represents and warrants that:
they own or have the rights to use the submitted content
the content does not infringe any third-party rights
The Seller does not verify the legality of submitted content.
The Buyer agrees to indemnify and hold harmless the Seller from any claims arising from the use of such content.
The Seller reserves the right to reject content that is unlawful or inappropriate.

4. Conclusion of Contract, Contract Language, Contract Text

The buyer may place an order by completing the checkout process in the Seller’s online shop. Orders can be placed with a customer account or as a guest.
After placing an order, the buyer receives an automated order confirmation via email. This does not constitute acceptance of the offer.
The contract is concluded when the Seller accepts the order or begins production.
Once production has started, the order becomes binding.
The contract language is German. In case of discrepancies, the German version shall prevail.
The contract text is stored by the Seller. Order details are accessible in the customer account. The buyer also receives an order confirmation via email. The Terms and Conditions can be viewed at any time on the website.

5. Order Process & Contract Formation

By placing an order, the Buyer submits an offer to purchase.
The contract is formed when the Seller accepts the order or begins production.
Orders may be placed with or without a customer account.
Once production has started, the order becomes binding.

6. Production and Approval

The buyer is responsible for carefully reviewing all submitted content.
The seller assumes no liability for:

• spelling errors
• design errors
• content-related errors

insofar as these are based on the data provided by the buyer.

7. Shipping Costs, Delivery

All prices include applicable taxes unless otherwise stated. Shipping costs are calculated separately and displayed during checkout.
Delivery time consists of production time and shipping time. Current delivery times can be viewed in the online shop.
Delivery is made to the address specified by the buyer.
If the buyer is a consumer, the Seller bears the shipping risk until delivery. If the buyer is an entrepreneur, delivery is at the buyer’s risk.
If a product is unavailable due to circumstances beyond the Seller’s control, the Seller is entitled to withdraw from the contract. Any payments already made will be refunded

8. Cancellation & Refund Policy

(1) The products are individually manufactured according to customer specifications. Therefore, there is no statutory right of withdrawal.
(2) Nevertheless, the Seller offers the following voluntary cancellation options:
a) Before production (status: “Ordered”):
Cancellation is possible with a full refund.
b) During production (status: “In Production”):
Cancellation is possible with a 70% refund. 30% will be retained to cover production costs.
c) After production (status: “Ready to Ship”):
Cancellation is not possible. No refund will be granted.
(3) Production begins when the order status changes to “In Production”.
(4) The applicable order status displayed in the customer account is decisive.

9. Right of Withdrawal

Consumers generally have a statutory right of withdrawal.
However, this right does not apply to contracts for the supply of goods that are not prefabricated and are produced based on an individual selection or specification by the buyer or clearly tailored to personal needs.
As the products offered by the Seller are typically individually customized, no right of withdrawal exists in these cases.
The voluntary cancellation options set out above remain unaffected.

10. Liability

The Seller is liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulent concealment of defects, for guarantees and under the Product Liability Act.
In cases of slight negligence, liability for breaches of essential contractual obligations is limited to the foreseeable damage typical for the contract.
Otherwise, liability for slight negligence is excluded.
These limitations also apply to the Seller’s legal representatives and agents.
Mandatory statutory liability provisions remain unaffected.

11. Warranty

Statutory warranty rights apply as required by applicable law.
The Seller does not provide warranty for defects resulting from:
incorrect or incomplete information provided by the Buyer
errors in submitted designs or files

12. Retention of Title

The goods shall remain the property of the seller until full payment has been received.
 

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For business customers, the place of jurisdiction shall be the Seller’s registered office.
For consumers, mandatory local laws and jurisdictions remain unaffected.

14. Promotions & Discounts

Promotions and discounts cannot be combined unless otherwise stated.
Vouchers and discount codes have no cash value and cannot be redeemed for cash.
The Seller reserves the right to modify or terminate promotions at any time.