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TERMS & CONDITIONS

Please take a few minutes to review our General Terms & Conditions.

General Terms and Conditions / Privacy Policy

wunderlabel.com - Wunderlabel GmbH

 

1. Conditions of use

Welcome to the Wunderlabel website wunderlabel.com (the "Site") is owned by Wunderlabel and operates with the tradename ("Wunderlabel"), incorporated in Germany with an office in Germany Our correspondence address is: Wunderlabel GmbH, Judenbühlweg 50, 97082 Würzburg, Germany.

Except as otherwise noted herein, these Terms and Conditions (the "Terms") govern your use of the Site. Please read these Terms carefully, because your visit to the Site, including, but not limited to, placing an order constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site and you should not place an order. We reserve the right to make changes to the Site and to these Terms at any time, in our sole discretion. When we make changes, we will post them here. For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes. Wunderlabel provides you with access to and use of the Site subject to your compliance with the Terms.

 

2. Privacy

We take our customers’ privacy very seriously. When you create a user account, purchase a product online, or answer one of our surveys, you may choose to give us basic information including your name, email, mailing address and phone number. This allows us to process your transactions more efficiently, and to give you a higher caliber of customer service. Furthermore, for custom orders it might be necessary for you to provide us with your name, brand, logo, etc (“Customer’s logo”). The Customer’s logo provided will be used for no other purpose than completing the related order. We will not share the Customer’s logo with any third parties except the supplier producing the goods.

We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We will not share any customer information with third parties except when required to complete and process an order. We do not receive any bank or credit card information from you when you place an order as all payments are processed via trusted, highly-secured and widely-used payment providers.

We are using Google Remarketing Tools to advertise to visitors of our site.

We will send related information, promotions and special discounts to the email address you provide to us. However, you may opt-out from receiving these emails at any time by sending an e-mail to info@wunderlabel.com.

We follow a strict privacy code regarding children and do not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is underage, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children Privacy Protection Act of 1998. We will not disclose this information to any other companies.

If you have any questions or concerns regarding our privacy policy, please email us at: info@wunderlabel.com.

 

3. Electronic Communications

When you visit wunderlabel.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Wunderlabel will send related information, promotions and special discounts to the email address provided by its customers unless a customer indicates he/she no longer wants to receive these emails communications (opt-out) by sending an e-mail to info@wunderlabel.com.

 

4. Copyright

All of the content you see on the Site, including, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips and text (referred to herein as the "Content") is the exclusive property of Wunderlabel and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Wunderlabels, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to the vendor. The entire Content of the Site is copyrighted as a collective work under U.S. and other applicable copyright laws, and Wunderlabel owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Site, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Tte vendor. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Wunderlabel reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Wunderlabel.

 

5. Your Membership Account

If you use the Site and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Wunderlabel and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

6. Reviews, Comments, E-mails, And Other Contents

Visitors to the Site may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Wunderlabel reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Wunderlabel and its associates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Wunderlabel and its associates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Wunderlabel or its associates for all claims resulting from content you supply. Wunderlabel has the right but not the obligation to monitor and edit or remove any activity or content. Wunderlabel takes no responsibility and assumes no liability for any content posted by you or any third party.

 

7. Indemnification

You agree to defend, indemnify and hold Wunderlabel harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the Site. You agree to indemnify Wunderlabel from all claims of third parties including intellectual property right claims related to a name, logo, brand, design or any other form of intellectual property you may provide to us.

 

8. Disclaimer

The Site and all contents of the Site are provided on an "as is" basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site, and that Wunderlabel shall not be liable for any damages of any kind related to your use of this site.

 

9. Return Policy

The customer has a right to cancel the order provided that the seller has not already processed the order at the weaving factory.
The right to return is generally not applicable to custom made product orders as they are individually tailor made. If the seller and buyer agrees that the sale shall be cancelled and the goods retaken by the seller, the buyer shall return the goods and be responsible for applicable return freight costs.

 

Returned Goods shall be shipped to:

Wunderlabel GmbH
3512 Hoylake Dr
Springfield
IL, 62712
USA

 

If a customer cancels an order post delivery and the returned goods are damaged or used, the buyer has to compensate the seller. For the avoidance of doubt, a cancellation is not possible if the product is deemed to be custom made or made in accordance with the buyers specific instructions.

 

10. Terms Governing Purchase And Delivery Of Product

General
For the purposes of this section only "you" refers to a customer who purchases products from Wunderlabel. When you purchase a product from us you agree to pay the agreed upon amount for the product. The purchasing price, including delivery fees and taxes, if any, is fully paid at the time your order is placed. Wunderlabel reserves the right to cancel the order and reimburse possible payments, if the goods ordered are not available. In this case, you shall immediately be informed of the unavailability of the goods.

If a customer does request to have samples made prior to production, a non refundable service fee of USD 25 will be charged. If a customer does ask for a digital proof, a non refundable USD 25 will be charged.

Address changes:
In case order or address information needs to be changed after the order is placed Wunderlabel will provide reasonable effort to adjust the order or address, nevertheless if the costs have already been incurred the customer will have to either accept the original order at the original price or pay for additional charges to remake the goods or for additional shipping costs.

Delivery time:
We will use our best efforts to create and deliver the product you have ordered within 2-3 weeks; however, delivery time is not guaranteed. Wunderlabel is not liable and will not pay for claims for any direct or consequential loss caused by delivering the product after 3 weeks.

Quality issues:
You will have to notify Wunderlabel of any issue within 7 days after delivery and, if applicable, send us a photo of the labels to explain the issue. Wunderlabel will work with you to meet your expectations regarding the quality of the labels. If we are not able to meet these quality expectations we offer a full refund. See next section for our return policy.

Money Back guarantee:
Wunderlabel offers a full refund upon request by the customer, the conditions for refund are:
- Customer reports the issue and/or money back request within 7 days after delivery of the product
- Customer returns the products back to Wunderlabel, shipping charges are paid by customer
- The full amount is refunded within 7 days after Wunderlabel has received the products back from the customer
- Money back guarantee does not apply in cases where the customer has accepted the (photo of) proof of the final product

 

11. Applicable Law & Venue

By visiting the Site, you agree that the laws of the European Union, without regard to principles of conflict of laws, will govern the Terms and any dispute of any sort that might arise between you and Wunderlabel GmbH or its associates. Any dispute relating in any way to your visit to the Site or to products you purchase through the Site shall be submitted to a court of the country Germany, in the borough of Würzburg.